Alpha Medical (Group) Limited

Phone 01473 499 995


This privacy policy sets out how Alpha Paramedic & Ambulance Service Limited and Alpha Training & Consultancy Limited (the companies) use, and do their best to protect, your information when you use our services and this website.

The information you provide to the companies may be held by us to communicate with you and for market research. However, your details will not be passed on to any third party companies.

The companies are committed to ensuring that your privacy is protected. However, we may ask you to give us some basic, personal information so that we can identify you when you use this website and/or any of our services. You can be sure that all of the information that you provide will comply with this privacy statement.

Please note that the companies may change this policy from time to time by updating this page. You should therefore check this page, from time to time, to ensure that you are happy with any changes.

In addition to the basic information that you give to the companies we also collect demographic and medical information. We use the information that we collect and store. For instance, in addition to using it for internal record keeping, your information can also be used to help the companies to understand your needs so that we can endeavour to give you an even better service.

We may periodically send a promotional letter or email to you – e.g. about a new service, product or a special offer. We may also send you additional information that we think you may find interesting. In addition we may use your information to contact you for research purposes – by email, phone, fax or letter. The information that our clients provide may be used to customise the companies website and/or develop new and existing services.

The companies are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any information that we may collect from you.

This website uses “cookies” to help you personalize your online experience. A cookie is a small file that ‘asks permission’ to be placed on your computer’s hard drive. Once you agree the file is added and the cookie helps us to analyse ‘web traffic’ or also lets you know when you visit a particular site.

A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and reclienting information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to the needs of our clients and potential clients.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the companies pages, or use any the companies service or attend any the companies training course, a cookie may help one of the companies to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as your address and so on.

When you return to the companies website the information you previously provided can be retrieved – so you can easily use features that you may have previously customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to fully experience the interactive features of the the companies website or the services that we can offer to you.

Please reclient that we will only use your information for statistical analysis purposes and then the data is removed from our system. Overall, cookies help us to provide you with a much better website – i.e. by enabling us to monitor the pages that clients and prospective clients use and the pages that are not used.

N.B. A cookie does NOT give us access to your computer or any information about you – other than any data that you may choose to share with us. To reiterate, you can choose to accept or decline a cookie. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if that is what you would like to do. However, if you deny using cookies, it may prevent you from getting the best out of our website.

Our website may sometimes contain links to other websites that may be of interest to you. However, once you have used these links to leave our site, you should note that we do not have any control over any other website. Therefore, we cannot and will not be held responsible for the protection and privacy of any information that you may give to the other websites – and such sites are not governed by this privacy statement.

Please note that you should always exercise great caution and look at the privacy statement applicable to all other websites that you may visit. If you wish to restrict or stop the collection or use of your personal information you may do so in the following ways:-

Whenever you are asked to fill in a form on the website please look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your information for marketing and/or business development purposes you have the right to change your mind at any time. Simply write to us or send us an email.

In order for you to be a client we obviously need to have some basic information about you or your organization on our files – i.e. as electronic data and also a ‘hard copy’ on paper.

You can be assured that the companies will not sell, distribute or lease your private information to any third party unless we have your permission or we are required by UK law to do so. However, we may use your information to send you promotional information about third parties if we think that you may find it interesting – but only if you tell us that you wish this to happen.

The companies are totally committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This privacy statement applies to the the companies Website and governs data collection and usage. By using this website you consent to the data practices described in this statement.

To summarize, the companies collect personally identifiable information – such as your full name, home and/or work address, telephone numbers and email address. We may also need to collect basic information about your health and/or other information. The companies may also collect anonymous demographic information (that is not unique to you) such as postcodes, age, gender, preferences and interests etc.

There is also information about your computer hardware and software that may be automatically collected by the companies. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by the companies for the operation of the service – i.e. to maintain quality of the service and to provide general statistics regarding use of this website.

Please keep in mind that, if you directly disclose personally identifiable information or personally sensitive data through the companies public message boards, this information may be collected and used by others. The companies do not read any of your private online communications.

The companies encourage you to review the privacy statements of websites you choose to link to from this website – so that you understand how websites collect, use and share your information. The companies are not responsible for the privacy statements or other content on websites outside of this website.

The companies may collect and use your information to operate this website and deliver the services that you use. The companies may also use some personally identifiable information to inform our clients about other products or services available from the companies and its associated companies and/or affiliates. The companies may also contact you to ascertain your opinion with regard to current services and/or potential new services that may be offered from time to time.

The companies do not sell, rent or lease its client list to any third parties. However, the companies may occasionally contact you, on behalf of external business partners, with regard to a particular offer that may be of interest to you. If this happens your identifiable information (e-mail, name, address, telephone number) will never be transferred to any third party.

The companies may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support or arrange for a delivery. All such third parties are prohibited from using your personal information except to provide these services for the companies – and they are required to maintain confidentiality with regard to your information.

The companies will not disclose any sensitive personal information (such as your race, religion or political affiliations) without your explicit consent.

The companies keep track of the websites and pages our clients and prospective clients visit in order to determine what services are the most popular. This data is used to deliver customized content and advertising within the companies to clients whose behaviour indicates that they are interested in a particular service and/or subject.

Please note that the companies will disclose your personal information, without notice, if required to do so by UK law and/or in the good faith believe that such an action is absolutely necessary to (a) abide by UK law or comply with legal process served on the companies and/or our website; (b) protect and defend the rights or property of the companies; and (c) act under serious circumstances to protect the personal safety of clients and/or prospective clients and/or personnel of the companies and/or the general public.

The companies secure your personal information from unauthorized access, use or disclosure. The companies will secure any personally identifiable information that you provide on computer servers in a controlled, secure environment – protected from unauthorized access, use or disclosure.

When important personal information (such as credit card details or a bank account number) is transmitted to other websites it is protected through the use of encryption. The companies disclaim responsibility for any liability that may or may not be attributable to the use of this website and/or any information and/or data provided on this website.

In addition, the companies will not be liable for any claims attributable to any errors, omissions or other inaccuracies in the information or material covered on this website. Therefore in no event shall the companies be liable for direct, indirect, special, incidental or consequential damages arising out of the use of such information or material.

The companies disclaim responsibility for any errors that may arise as a result of information and/or data being used in conjunction with any software and/or hardware system. The companies also disclaim responsibility for any consequences or liability attributable to or related to any use, non-use, or interpretation of information contained or not contained on this website.

You are respectfully reminded that the companies will occasionally update this statement to reflect company and/or client feedback. The companies therefore encourage you to periodically review this statement so that you know how the companies protects your private information.

The management teams of the companies welcome your comments with regard to this statement. If you, at any time, believe that the companies have not adhered to this statement please contact the Managing Director in writing – i.e. by post or email. We will always deal with your comments in a prompt and professional way.

You may request details about the information that we hold about you. It is your right under the Data Protection Act 1998 and a fee will be payable. If you would like a copy of the information we hold, that is relevant to you, just write to the address shown in the “Contact Us” section of this website.

Also, if you believe that any information we are holding on you is incorrect or incomplete, please let us know (in writing) as soon as possible. We will promptly correct any information that is found to be incorrect or delete all information – whatever you prefer.

  • "We are all agreed that these were amongst the most worthwhile four days we have ever spent."
    A Training Course Client
    "From the time of my initial enquiry to the report of a job completed, I found your service exemplary in all respects… Nothing was too much trouble."
    An Ambulance Client To view more testimonials, click here